'We have a very high bar for every single person who joins us. 'One challenge that we recently focused very heavily on was finding and hiring rock stars for the team,' explains Duhring.

As Eventbrite's customer base continues to grow, Duhring and her team face the complex challenge of staffing against the business's needs. Stand strong with your team's culture, no matter what it takes.

Here, she shares the most valuable lessons she's learned. And today, the group is 43 members strong, with seven people based in our London office, allowing us to collectively provide 24/7 phone and e-mail support,' Duhring says.ĭespite the team's aggressive growth, Duhring has upheld quality as the most important priority. When Duhring joined Eventbrite in Februrary 2010, she was part of a five-person customer service team. It's the core of the company,' says Courtney Duhring, Eventbrite's client services manager. 'The high standard that Eventbrite holds for service is central. That's why San Francisco self-service software platform and events marketplace Eventbrite has prioritized customer service as integral to its organization. No matter the type of business you run, user experience can make or break your brand. With the rise of social media, online reviews and location-based consumer marketing, customer service is more important than ever.

Eventbrite customer service number